For domestic US shipments, garments are shipped via UPS for a flat rate of $18 USD. Garments ship internationally via DHL Express [at this time] for a flat rate of $23 USD. Some international shipments may be sent via UPS depending on destination. All shipments originate from our distribution HQ in Philadelphia, PA. ENTREM is not responsible for duties or customs fees that may apply once your items arrive in your country of origin. If you experience any issues with shipping, or have general questions about shipping, please contact us at firstname.lastname@example.org or by visiting the CONTACT // page.
At this time, ENTREM can only accept returns that meet the following criteria:
+ Damaged goods or defective items [proven within the first 14 days of receiving the item]
+ Garments that arrive in the wrong size, color, etc.
We highly recommend you consult the size chart carefully to ensure you receive garments in your intended size. As a made-to-order operation, we can always construct garments in custom sizing, so please do not hesitate to reach out to us if you do not see your size listed. In the event you need to return an item that meets the above criteria, contact us at email@example.com