ABOUT [FAQ]

ENTREM is an artisanal clothing and accessory brand owned and operated by one designer; an abstracted design concept drawing from a multitude of influences, ranging from harsh architectural design to futuristic geometry.

We strive to be as transparent as possible about our processes; our textile mills are located in South Korea, and all cutting and sewing is done by the designer in-studio in Philadelphia, PA.

 

ENTREM MTO garments aren’t made until ordered, meaning every MTO garment is handmade specifically for its purchaser.

Due to this operating model, customers may opt in to receive real-time construction updates and photos of their garments being made. These photos will be emailed during the construction process.

A lead time of 2 to 3 weeks should be expected before any made-to-order garment is shipped.

For questions concerning our standard sizing and production process, contact us at info@entrem.us 

The lead time for made-to-order garments is anywhere around 2 to 3 weeks before garments are fully constructed and shipped. Accessories (or anything already made/available) ships within 2 to 3 business days.

This range is an estimate and lead times may vary.

Currently, we can only offer refunds or exchanges for defective garments, and proof of defects must be submitted within 14 days of receiving your garment.

Please check size charts carefully when ordering to ensure you will receive the correct size.

For more information regarding returns, visit the SHIPPING+RETURNS page.