ABOUT [FAQ]

ABOUT ENTREM

ENTREM is an artisanal clothing and accessory brand owned and operated by one designer; an abstracted design concept drawing from a multitude of influences, ranging from harsh architectural design to futuristic geometry.

ENTREM is always looking to strike a balance among what is comfortable, what is utilitarian, and what is technical by way of textile properties.

We strive to be as transparent as possible about our processes; our textile mills are located in South Korea.

All ready-to-wear garments are constructed by our small team of garment professionals in Brooklyn, NY.

All made-to-order garments are handmade by the designer in Philadelphia, PA.

 

 

 

WHAT IS MADE-TO-ORDER?

ENTREM MTO garments aren’t made until ordered, meaning every MTO garment is handmade specifically for its purchaser.

Due to this operating model, a goal of ENTREM since its conception, the brand offers custom sizing of any MTO pieces for an additional flat rate of $100 USD.

All ENTREM MTO garments are handmade by the designer in Philadelphia, PA, and a lead time of 2 to 3 weeks should be expected before an order is shipped.

For more information on custom sizing process, or questions concerning our standard sizing and production process, contact us at info@entrem.us 

 


WHAT IS READY-TO-WEAR?
 

ENTREM RTW is the first official diffusion line under the main [ENTREM] label, and offers a more approachable and affordable alternative to the main ENTREM MTO line.

All ENTREM RTW pieces are constructed as small batch runs hand-made by the designer in the USA.

Unlike ENTREM MTO, all RTW pieces do not have guaranteed availability/stock and may not see re-stocks for various reasons. 

 


WHEN WILL I RECEIVE MY ORDER?

For ENTREM MTO : The lead time for orders is anywhere around 2 to 3 weeks, before garments are fully constructed and shipped.

This range is an estimate and lead times may vary. The lead time for a garment with custom measurements may exceed 3 weeks.

For ENTREM RTW : All ENTREM RTW pieces ship within 2 to 3 business days.

For orders that contain both RTW as well as MTO garments, please allow the standard lead time of 2 to 3 weeks before shipment.



 

REFUNDS OR EXCHANGES?

Currently, we can only offer refunds or exchanges for defective garments, and proof of defects must be submitted within 14 days of receiving your garment.

Please check size charts carefully when ordering to ensure you will receive the correct size.

No refunds or exchanges are available for custom size pieces. For more information regarding returns, visit the SHIPPING+RETURNS page.