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ABOUT [FAQ] //

ABOUT ENTREM //

ENTREM is an artisanal clothing and accessory brand owned and operated by one designer; an abstracted design concept drawing from a multitude of influences, ranging from harsh architectural design to futuristic geometry. ENTREM is always looking to strike a balance among what is comfortable, what is utilitarian, and what is technical by way of textile properties. We strive to be as transparent as possible about our processes; our textile mills are located in South Korea, and all garments are constructed by our small team of garment professionals in Brooklyn, NY. ENTREM is comprised of two main diffusion lines under the current [ENTREM] label. One is ENTREM MADE-TO-ORDER (MTO) and the other is ENTREM READY-TO-WEAR (RTW). See below for more details.

WHAT IS MADE-TO-ORDER?

ENTREM MTO garments aren’t made until ordered, meaning every MTO garment is handmade specifically for its purchaser. Due to this operating model, a goal of ENTREM since its conception, the brand offers custom sizing of any MTO pieces for an additional flat rate of $100 USD. For more information on custom sizing process, or questions concerning our standard sizing and production process, contact us at info@entrem.us 
 
WHAT IS READY-TO-WEAR?
 
COMING SOON: ENTREM RTW is the first official diffusion line under the main [ENTREM] label, and offers a more approachable and affordable alternative to the main ENTREM MTO line. All ENTREM RTW pieces are constructed as small batch runs made by our dedicated garment team here in the USA (Brooklyn, NY). Unlike ENTREM MTO, all RTW pieces do not have guaranteed availability/stock. ENTREM RTW pieces can be made-to-order with custom sizing for additional fees; prices of customization vary depending on specifications. For any questions relating to custom sizing of ENTREM RTW pieces, contact us at info@entrem.us
 
WHEN WILL I RECEIVE MY ORDER?

For ENTREM MTO : The lead time for orders is anywhere around 3 to 5 weeks, before garments are fully constructed and shipped; this range is an estimate and lead times may vary. The lead time for a garment with custom measurements may exceed 5 weeks.

For ENTREM RTW : All ENTREM RTW pieces ship within 2 to 3 business days. For orders that contain both RTW as well as MTO garments, please allow the standard lead time of 3 to 5 weeks before shipment.


REFUNDS OR EXCHANGES?

Currently, we can only offer refunds or exchanges for defective garments, and proof of defects must be submitted within 14 days of receiving your garment. Please check size charts carefully when ordering to ensure you will receive the correct size. No refunds or exchanges are available for custom size pieces. For more information regarding returns, visit the SHIPPING+RETURNS // page.

MADE-TO-ORDER CONSTRUCTION

HANDMADE GARMENTS, CONSTRUCTED FOR YOU

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WORLDWIDE SHIPPING

INTERNATIONAL VIA DHL EXPRESS / DOMESTIC US VIA UPS

SHIPPING INFORMATION